Air Canada and extraordinary client assistance together in one sentence? Is it conceivable? Did it really occur?
The arrival excursion was the place AC truly shone through. Upon registration at Houston, we were educated our AC flight was deferred by a few hours. Our flight was to take us from Houston to Calgary and after that on to Edmonton. Being the shrewd explorer I am (sagacious = ex-Air Canada representative) I understood that our association in Calgary would have been missed. I immediately called Air Canada reservations to re-book us on a later flight. I was educated that the two residual flights from Calgary to Edmonton that night where full, at the same time, they would re-book us for the following morning flight. Presently here's the place things can get entangled - with who is paying for a medium-term lodging remain because of a misconnect. On the whole, let me continue.....
The flying machine landed into Houston two hours postponed from booked takeoff. During our hold up the entryway specialist was enlightening and accommodating with any inquiries travelers posed. At the point when the boarding started the entryway specialist earnestly communicated her apologizes for the benefit of AC for the deferral of the air ship. Once installed the flying machine the airline steward communicated her apologizes for the deferred flight,<!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->Air Canada reservations and once we were level at 35,000 feet the commander came over the radio with his apologizes and clarification of the postponed air ship (wiped out first official - elusive substitution during the special seasons - ah-ha not climate related so AC pays for medium-term lodging). Here's the place it truly gets exciting...complimentary drinks on the trip back to Canada!
After arriving in Calgary, furnished with some fluid mental fortitude, my family and I are prepared to kill the main mythical beast that denies us a paid inn night remain. Be that as it may, oh dear, no requirement for drawn swords as AC is prepared and pausing (with grins) for the hindered travelers from Houston. Lodging reservations have been organized, transport is outside pausing, and feast vouchers for dinner and breakfast are passed out (with grins).
The lodging was perfect and agreeable, the nourishment scrumptious, and we had a decent night's rest. In the first part of the day we were given the following test, we were educated the van from the lodging to the air terminal was completely reserved. The inn work area specialist educated us that a taxi had been requested for us and that AC will discount us the taxi charge. Truly? Air conditioning will discount the taxi charge in light of the fact that the van's full? We'll see...
When the taxi saved us at the air terminal, taxi receipt close by, my decided accomplice strolls over to the AC ticketing counter, clarifies our circumstance and presents the taxi receipt. The iTune playing in my mind as I watch: "sorry we can't give you a discount for the taxi, yet here is the location in Montreal to compose a letter and request a discount." However, incredibly and stun, my accomplice meets us at the registration line up with a credit voucher clarifying that the ticket specialist didn't have money to give for the discount yet when we land in Edmonton to take the voucher to a ticket operator and they will discount us our passage. We show up Edmonton, I go to the ticket operator and sure as flies to...well, you realize what I mean; cash discounted.
Being an ex-Canadian Airlines/Air Canada representative trapped in the merger, I saw both within and outside of a miserable workforce, travelers and diminish lit future. Presently, seven years in the wake of leaving <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->Air Canada Booking, I have an alternate 30,000 foot perspective on the aircraft.
Perusing Air Canada's client relations site, it says "we need to keep up an association with our customer's..." After this smooth ride with Air Canada, I am gradually, as flies to...well, you comprehend what I mean; changing my conclusion.
